Questions about a role? Write to us from the main site.
IHP+
Makati City, Philippines
₱28,000 – ₱35,000 a month
Our Member Services team answers the calls, chats and emails members send when they need help understanding their benefits, finding a doctor or sorting out a claim. You will resolve most questions on the first contact and hand the rest to the right team with everything they need.
What you will do - Handle 40–60 member contacts a day across phone, chat and email - Explain benefits, deductibles and prior authorization in plain language - Help members find in-network providers and schedule appointments - Log every interaction accurately and escalate complaints within policy
What you bring - At least one year in a contact center, ideally healthcare or insurance (BPO welcome) - Excellent spoken and written English - Patience, empathy and a genuine wish to fix things for people - Willingness to work a US-hours night shift, with a night differential
Paid training for three weeks, HMO coverage for you and two dependents from day one, and a clear path to Senior Representative and Team Lead.